Service Code : Service Level Management System - IT
Description
Benefits
1) Better Management of IT services
2) Tracking of service effectiveness
3) Scalability of service provision
4) Enhanced customer satisfaction
5) Better operational management with SAAS, HAAS, NAAS
Key Requirements
a) Setting up service model
b) Set up processes and related documented procedures for all aspects of services including service design, service operations, sub contarctor control, service operations etc
c) Identify and track service tickets through tools
d) Train the entire value chain
e) Identify and track all the resources
